Ticket and Refund Policy

Last updated: 15 September 2026

Buying

Tickets are sold online through FIXR. Buying in advance online is always the cheapest. Tickets are also sold at the door at a higher price, card only, with no cash sales. Door tickets depend on capacity on the night and are not guaranteed.

Refunds

Tickets are non-refundable, except as set out below. Because FIXR processes the sale, refunds are handled by FIXR and their terms apply.

If we cancel or move an event

If we cancel an event, you can have a full refund of the ticket price. If we move an event to another date, your ticket is valid for the new date, and if you cannot make it you can ask for a refund instead. Booking fees charged by FIXR are theirs, not ours.

If you are refused entry

There is no refund if you are refused entry or removed for breaking the code of conduct or the dress code, for being intoxicated, or for being unable to show valid ID. The dress code is published in advance and a ticket does not override it. If you are unsure whether your gear meets the code, ask us before the event at info@flth.co.za.

Transferring a ticket

Tickets may be passed to someone else, who must meet the same age, ID and dress code requirements. Do not resell tickets above face value.

Coat check

Coat check is free with your ticket. Use it, but we take no responsibility for anything left there. Do not leave valuables.

Your rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2008.